The recent decades have pushed the premise (on-prem) based software solutions into the cloud. Whether it’s our sole desktop applications, our enterprise applications or our devices. The cloud makes good sense. Deploy once, manage once, support many. But the path to migrate from on-prem to cloud is nothing short of a ‘forklift upgrade’. The path ahead is costly, arduous and protracted. And this doesn’t cover the unexpected adventures awaiting us in the new platform.
has worked endlessly behind the scenes creating a suite of products to simplify this migration process. These products are in use with fortune 500 companies, promoting configuration between large scale environments. Manual and semi-automated tasks suseptible to errors and delays are executed in seconds with unimagineable accuracy. And when issues occur, the designed process can rollback the changes with 100% accuracy.
Whiteboarding the qualities of such a solution would include:
- Simple – The solution should be simple to use.
- Configurable – The scope of the upgrade should be adjustable to suit different client requirements.
- Accurate – Once the process is complete there
- Fast – The solution should be able to execute in as little time as possible to allow a cut-over between environments before the migration data becomes stale.
- Guarantee – The solution should provide avenues of fallback “just-in-case” something goes wrong
- Repeatable –
products are used in some of the most complex enterprise environments worldwide. Whether it’s the largest auction site in the world, or the largest health company in the world, or the largest US bank, they all rely on to assist in the management of their enterprise CX platforms.
At we assembled our solution relying on the low-code scripting product coupled with an hardened pipeline to create our Automation product. A simple set of steps can have you migrating your configuration between platforms in under a day.
- Scope – Define the code/configuration you need to promote between environments
- Low code – Design the flow which will capture this configuration from Genesys Engage (CME, IRD or GAX) or Genesys Cloud.
- Orchestration – Use your favourite process tool (Jenkins, Ansible) to run the pipeline process
- Execute – Sign-in, execute and go grab a coffee whilst the process does it’s magic.
