Auditing
Auditing
Auditing
Track • Find • Rollback
Track • Find • Rollback
Seamlessly record and rollback configuration changes within the CX platform, ensuring peace of mind and effortless management of your settings.
Eemaan gives you complete control over your CX infrastructure, with insights, security, and automation built in.
Trusted by teams at
Benefits you’ll feel
from day one
Benefits you’ll feel
from day one
Operational Resilience
Enables fast rollback and recovery during outages or misconfiguration.
Operational Resilience
Enables fast rollback and recovery during outages or misconfiguration.
Audit Readiness
Provides detailed change history for compliance and governance.
Audit Readiness
Provides detailed change history for compliance and governance.
Accountability
Tracks user actions to support internal controls and reduce risk.
Accountability
Tracks user actions to support internal controls and reduce risk.
Time Efficiency
Eliminates manual tracking and accelerates root cause analysis.
Time Efficiency
Eliminates manual tracking and accelerates root cause analysis.
Out-of-the-Box Simplicity
No custom development required. Ready to deploy and scale.
Out-of-the-Box Simplicity
No custom development required. Ready to deploy and scale.
Improved Change Management
Supports proactive monitoring and safer deployments.
Improved Change Management
Supports proactive monitoring and safer deployments.
Features that
empower your team
Features that
empower your team
Capture everything automatically
Capture everything automatically
Capture everything automatically
Stop wondering what’s happening in your platform. Our system automatically tracks every configuration change, creating a single source of truth without any effort from your team.
Stop wondering what’s happening in your platform. Our system automatically tracks every configuration change, creating a single source of truth without any effort from your team.
Stop wondering what’s happening in your platform. Our system automatically tracks every configuration change, creating a single source of truth without any effort from your team.
Forensic level details
Forensic level details
Forensic level details
Pinpoint exactly WHAT was changed, WHO made the change, and WHEN it happened. Our audit trail includes the originating IP, the application used, and a clear side-by-side comparison of OLD and NEW values.
Pinpoint exactly WHAT was changed, WHO made the change, and WHEN it happened. Our audit trail includes the originating IP, the application used, and a clear side-by-side comparison of OLD and NEW values.
Pinpoint exactly WHAT was changed, WHO made the change, and WHEN it happened. Our audit trail includes the originating IP, the application used, and a clear side-by-side comparison of OLD and NEW values.
A forever record
A forever record
A forever record
Your entire configuration history is stored securely and indefinitely. Easily look back to any point in time to troubleshoot issues, understand system evolution, or satisfy compliance requirements.
Your entire configuration history is stored securely and indefinitely. Easily look back to any point in time to troubleshoot issues, understand system evolution, or satisfy compliance requirements.
Your entire configuration history is stored securely and indefinitely. Easily look back to any point in time to troubleshoot issues, understand system evolution, or satisfy compliance requirements.
Integrates
Seamlessly
Integrates
Seamlessly
Currently supported
Amazon Connect
Amazon Connect
Amazon Connect
Avaya
Avaya
Avaya
AWS DynamoDB
AWS DynamoDB
AWS DynamoDB
Genesys Cloud
Genesys Cloud
Genesys Cloud
Genesys Engage
Genesys Engage
Genesys Engage
Coming soon
Microsoft Azure
Microsoft Azure
Microsoft Azure
Cisco
Cisco
Cisco
Five9
Five9
Five9
NiCE
NiCE
NiCE
Real world
results
Real world
results
Client
Client
The Challenge
The Challenge
Client was managing multiple CX environments but lacked visibility into configuration changes across their platform. With hundreds of users making frequent updates, they needed to:
Without this insight, troubleshooting was slow, accountability was unclear, and the risk of service disruption was high. |
needed to track thousands of daily configuration changes made by hundreds of users. Without a clear audit trail, a single incorrect change could disrupt operations and negatively impact customer experience.
Client was managing multiple CX environments but lacked visibility into configuration changes across their platform. With hundreds of users making frequent updates, they needed to:
Without this insight, troubleshooting was slow, accountability was unclear, and the risk of service disruption was high. |
needed to track thousands of daily configuration changes made by hundreds of users. Without a clear audit trail, a single incorrect change could disrupt operations and negatively impact customer experience.
Our Solution
Our Solution
Eemaan Auditing was deployed to give the client full control and transparency across their CX environments:
Eemaan Auditing was deployed to give the client full control and transparency across their CX environments:
Frequently Asked
Questions
Frequently Asked
Questions
How secure is the audit data and how long is it retained for?
For Cloud CX, the captured audit data is retained in a secure AWS instance. For premise based CX, the data is stored in an on-prem database securely located in your environment. The period for which the data can be retained is a user option and dependent on the database used.
How secure is the audit data and how long is it retained for?
For Cloud CX, the captured audit data is retained in a secure AWS instance. For premise based CX, the data is stored in an on-prem database securely located in your environment. The period for which the data can be retained is a user option and dependent on the database used.
How secure is the audit data and how long is it retained for?
For Cloud CX, the captured audit data is retained in a secure AWS instance. For premise based CX, the data is stored in an on-prem database securely located in your environment. The period for which the data can be retained is a user option and dependent on the database used.
Can you recover deleted configuration?
Can you recover deleted configuration?
Can you recover deleted configuration?
Why is Eemaan Auditing a better solution than the functionality built into the CX platform or competitor products?
Why is Eemaan Auditing a better solution than the functionality built into the CX platform or competitor products?
Why is Eemaan Auditing a better solution than the functionality built into the CX platform or competitor products?
Ready to do CX
the right way?
Schedule a personalized demo and discover how our suite of tools can bring clarity and control to your CX platform.
Ready to do CX
the right way?
Schedule a personalized demo and discover how our suite of tools can bring clarity and control to your CX platform.
Ready to do CX
the right way?
Schedule a personalized demo and discover how our suite of tools can bring clarity and control to your CX platform.