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Synchronization

Visualize • Compare • Sync

Keeping your CX platform environments synced can be a headache. Our Synchronization software removes the hassle and replaces it with simplicity.  Forget stare-and-compare, it’s time to visualize those differences!

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Are your environments aligned?

With millions of settings present in the average CX platforms, keeping different environments in sync is quite the chore. Using Synchronization makes visualizing those differences simple. Clear color-coding helps identify which configuration is the same, different or missing between environments.

Visualize

See your CX platform settings let never before. See the same, different and missing settings in clear color coding.

Use powerful filters to only show what you want to see.

Compare

Compare thousands of objects and immediately identify configuration differences at the Object level with clear color coding.

Drill into the selected configuration to see the actual difference in the settings at the Settings level.

Sync

Use the 1-Click Sync to synchronize configuration between CX platforms. Chose to synchronize individual settings to complete objects.

Synchronization done right!

See the configuration mismatch between platforms. Find and fix in seconds.

Compare

Visualize configuration differences in 1 or more environments.

Use 1:1 compare to see difference between matching configuration objects.  Or 1:N compare to see how one configuration object stacks up against hundreds of others.

Drill into the settings and then optionally select which settings need to be synchronized.

Technical Information

Platforms

  • Genesys Cloud (coming soon)
  • Genesys Engage

System Requirements

  • Microsoft Windows Server 2012-2022
  • Microsoft Windows Desktop 10/11
  • Microsoft .NET Framework

F.A.Q.

Got a question? See if it's already been asked here.

A wider range of supported platforms is currently being implemented. For more information contact us and we would be happy to let you know about the progress and expectations.

Yes, deleted configurations can be recovered and re-introduced to the system.

Yes, our software can authenticate using your existing people management software.