Sketch the ideal UI that would be suitable for your Business Users. Make it as simple or as complex as they need to carry out their tasks. Simplify tasks by splitting them onto different pages. Let your imagination run wild! Better still, let Business design it's own UI!

Use a simple drag-and-drop GUI to design your UI. Click and connect to Genesys configuration, statistics and action points. Reduce an opportunity for misconfiguration by users by implementing choices from which the users can select. Use selector controls to connect controls together. This is BPR (Business Process Re-engineering) at work.

Rollout the pages to the users. Let them work knowing that the only choices they can make are the right choices. No more pesky mis-configuration. If the page is right, you can look forward to reduced training, more uptake by the business, leading to a reduction of work for the Tech teams.