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Deployment

CONFIGURE • ROLLOUT • REPEAT

Build, expand, and update your CX platform with an easy-to-use infrastructure-as-code system. Designed to be user-friendly and straightforward, our system takes the complexity out of managing your software upgrades.

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Take advantage of speed, accuracy and repeatibility

Design resilient tasks and pipelines to carry out the most arduous upgrades in seconds with complete accuracy. Save and store the repeatible pipelines for the future. Use our out of the box pipelines to get started in minutes.

Configure

Prepare your deployment pipeline using simple infrastucture-as-code scripts. Install software, update configuration and databases and start/stop services.

Choose to deploy upgrades or rebuild entire CX platforms from ground up.

Use our out of the box pipelines to upgrades components with your CX platform in minutes.

Rollout

Execute or schedule your the deployment pipeline. Execute your pipeline with full control of your software, confguration and platform.

Stop backup software, update software and configuration, start software and failover all through the same process.

Repeat

When the pipeline is that good, why not run it time and again saving time and effort.

Save those pipeline scripts in your code repository for repeat execution.

Building the building just right

Upgrades to the platform is an arduous task requiring skill, timing and accuracy. Our Deployment software ensures you can build accurate and repeatable tasks that can be used to upgrade your platform with confidence.

Deployment

Our deployment software offers a simple-to-use infrastructure-as-code solution for upgrading your CX platform.

Generate simple code to install new software or upgrade existing software modules.  Stop and start existing software services as part of the process.

Ansible Plugin

Use Ansible, a market leading agentless software to rollout software upgrades.

Our out of the box dynamic playbooks ensure your CX platform is ready for upgrades in seconds.

Technical Information

Platforms

  • Genesys Engage

System Requirements

  • Microsoft Windows Server 2012-2022
  • Microsoft .NET Framework

Automation Tools

  • Ansible
  • Chef
  • Puppet
  • Saltstack
  • Terraform

F.A.Q.

Got a question? See if it's already been asked here.

A wider range of supported platforms is currently being implemented. For more information contact us and we would be happy to let you know about the progress and expectations.

Yes, deleted configurations can be recovered and re-introduced to the system.

Yes, our software can authenticate using your existing people management software.