• Auditing

    Track changes, activity and license usage within your Genesys platform.
    Find out who is making changes.
    Rollback unwanted changes with 1-Click.

  • Auditing

    Track changes, activity and license usage within your Genesys platform.
    Find out who is making changes.
    Rollback unwanted changes with 1-Click.

  • Auditing

    Track changes, activity and license usage within your Genesys platform.
    Find out who is making changes.
    Rollback unwanted changes with 1-Click.

Products

Currently available products

Audit Trail Server

Audit Trail Server

Dashboard Desktop Edition

Dashboard Desktop Edition

Dashboard Web Edition

Dashboard Web Edition

How to use

Find, review and Rollback unwanted changes

Find

Find

Get started, by using powerful search criteria to find changes. Search by Type, Name, Date, Author, IP Address and more. Track down the required changes by searching through millions of changes in seconds.

Review

Review

See each change in full detail. Know WHAT was changed, WHEN it was changed, WHO made the change, WHERE the change originated from, and more. Examine the OLD and the NEW settings.

Rollback

Rollback

Select and rollback change(s) with just 1-Click. Rollback all types of configuration Objects, Attributes, Annex and Option settings including ByteCode to a known safe state. Restore deleted configuration in seconds. And to top it all up, the Rollback itself gets audited so you even know who made the Rollback.

Features

All applications make full use of the latest Genesys APIs

  • Genesys 7.6 - 8.5
  • Certified by Genesys
  • 100% CME coverage
  • WHAT, WHEN, WHO, WHERE
  • All Settings incl. Annex and Options
  • Full support for ByteCode
  • Track Configuration Changes
  • Track Permission & Roles Changes
  • Track Application Start/Stop
  • Track IRD Strategies
  • Near-zero load on Genesys
  • No access to underlying Genesys databases
  • Genesys Multi-Tenancy support
  • Install in <10 mins

Tech Stuff

Important techical information

  • Genesys 7.x - 8.5
  • Chrome, Firefox, IE, Safari
  • Microsoft Windows Server 2008 R2, 2012, 2016
  • Microsoft .NET Framework 4.5
  • Oracle 11g, 12c
  • Microsoft SQL Server 2008, 2014

Need Auditing?